Terms & Conditions – SB Fragrances

Welcome to SB Fragrances. By using our website, placing an order online, or purchasing from our store in Garland, Texas, you agree to the Terms & Conditions outlined below. Please read them carefully before shopping with us.

1. About SB Fragrances

SB Fragrances specializes in designer perfumes, luxury fragrances, and Arabic ouds, available online and in-store.
By accessing our services, you confirm that you are at least 18 years of age and legally authorized to enter a binding agreement.

2. Product Information & Availability

We strive to provide accurate product details, scent notes, and packaging information. However:

• Actual product appearance may vary slightly.
• Inventory may change without notice.
• We reserve the right to modify or discontinue products at any time.
• All fragrances are 100% authentic unless clearly stated otherwise.

3. Pricing & Payments

• Prices are listed in USD and may change without notice.
• Orders must be fully paid before processing.
• We accept major payment methods such as debit/credit cards and online payment gateways.
• Applicable taxes may be added based on your delivery location.
• We reserve the right to cancel any order if fraudulent activity is suspected.

4. Order Processing & Shipping

Processing Time
Orders are processed within 1–2 business days.

Shipping

• We ship throughout the United States.
• Delivery timelines depend on the shipping carrier.
• Once the order is handed to the courier, delays are beyond our control.

Customer Responsibility
Customers must ensure their shipping address is accurate. SB Fragrances is not responsible for lost or undelivered items due to incorrect addresses.

5. Refund & Exchange Policy

Refund Policy

• We offer refunds if the issue is reported within 48 hours of receiving the product.
• The product must be unused, unopened, and in its original sealed packaging.
• Once approved, the refund will be processed and the payment will be returned within 7 business days.
• Shipping charges are non-refundable unless the error was from our side.

Exchange Policy

• We offer exchanges if reported within 48 hours of receiving the product.
• The product must be unopened, unused, and in its original packaging.
• Exchanges are allowed for the same or similar product category and value.
• The customer is responsible for return shipping unless the item was damaged or incorrect.

Damaged or Wrong Product

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery.
• Provide clear photos of the product and packaging.
• We will arrange a replacement or refund at no extra cost.

Non-Refundable / Non-Exchangeable Items

• Opened perfumes
• Used fragrances
• Products without original packaging
• Items not reported within 48 hours

6. Authenticity & Allergic Reactions

All products are authentic and sourced from trusted distributors.
Fragrance reactions vary from person to person; SB Fragrances is not responsible for allergic reactions or skin sensitivities.

7. Limitation of Liability

SB Fragrances is not responsible for:

• Delays caused by shipping carriers
• Incorrect shipping information provided by the customer
• Allergic reactions or skin sensitivities
• Website downtime or technical errors
• Misuse of products

Use of our website and products is at your own risk.

8. Intellectual Property

All content on this website—including product images, logos, descriptions, and graphics—is the property of SB Fragrances and may not be copied, reused, or reproduced without written permission.

9. Privacy & Data Usage

We collect customer information only to process orders and improve your experience.
We do not sell or misuse customer data.
For more details, please refer to our Privacy Policy.

10. Updates to Terms & Conditions

We may update these Terms at any time without prior notice.
Continued use of our website or services means you accept the revised Terms.

11. Contact Information

For questions, support, or concerns, contact us at:

SB Fragrances
Garland, Texas
 info@sbfragrances.com